Kuwait Airways Corporation was pulled up by the state consumer commission for denying a boarding pass to a passenger when she was on her way to the US on the basis of `suspicion’. The commission found no proper justification in rejecting the travel documents of the complainant, Sushma Kashyap, and has asked Kuwait Airways to refund her ticket price of Rs 44,550 and also pay a compensation to the tune of Rs 31,000.
The complainant claimed that when she was proceeding to US she was refused the boarding pass without sufficient reasons and had thus asked for a compensation as well as a refund of her ticket.
Justice Barkat Ali Zaidi, president of the state consumer commission, observed, “Kuwait Airways has not been able to show any proper justification for rejecting the travel documents of the complainant and it appears from its pleas that the airways rejected her documents on the basis of suspicion.”
The airline’s plea that it can refuse boarding pass on the basis of suspicion was rejected by the commission. “There must be some ground and reason for suspicion and there was no sufficient reason at all for suspicion in this case,” noted Justice Zaidi.
The other contention the airline offered for refusing the boarding pass was that the passenger was travelling on the same ticket she had purchased on October 1, 2004, which, according to the commission, had no substance for rejecting the ticket in this regard.
Source : Times of India